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Job description

Ballymac Hotel is seeking a Hotel Receptionist / Front of House Assistant to join our team. The successful applicant will provide a professional service to hotel guests, handling reservations, check-ins, check-outs, telephone and email enquiries, payments and general reception duties. This is a varied front-of-house position and applicants must be willing to assist with food and beverage service as part of their normal duties, particularly breakfast and lunchtime service.

Responsibilities

• Welcoming guests and providing a professional reception service.
• Carrying out guest check-ins and check-outs and processing payments accurately.
• Handling room reservations, amendments and cancellations.
• Answering telephone, email and face-to-face enquiries in a professional manner.
• Providing guests with information regarding hotel facilities, services and local information.
• Completing general reception administration and maintaining accurate guest and booking records.
• Assisting with breakfast and lunchtime food and beverage service as required.
• Taking food and beverage orders, serving guests and assisting with clearing and resetting tables.
• Working closely with housekeeping, food and beverage and other hotel departments to ensure guest service.
• Handling guest queries and concerns efficiently and professionally.
• Maintaining a clean, organised and professional reception and front-of-house area.
• Carrying out other reasonable front-of-house duties as required by management.

Skills and Qualifications

Essential Skills

• Previous hotel or hospitality reception experience is essential.
• Customer service and communication skills.
• Ability to deal with guests both face-to-face and by telephone.
• Computer and administrative skills.
• Ability to multitask and remain organised in a busy hospitality environment.
• Ability to work effectively both independently and as part of a team.
• Attention to detail and accuracy when handling bookings and payments.
• Must be willing and able to assist with breakfast and lunchtime food and beverage service.
• Flexible approach to working hours, including weekends and public holidays as required.

Desirable Skills

• Previous experience using a hotel property management or reservation system.
• Cash handling and payment processing experience.
• Knowledge of the local area would be advantageous.
• Professional manner.

Further Information

Work Time: This is a permanent position offering a minimum of 24 hours per week, with additional hours available, working on a rota basis. Flexibility with working hours is required, depending on business requirements. The role involves a combination of hotel reception and front-of-house duties. Applicants should therefore be comfortable assisting across departments, including breakfast and lunchtime food and beverage service.