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Job description

Working under the direction of the Shop Manager, the Deputy Shop Manager will be responsible for sales and profit at the shop, customer service, store operations and supervising a team. The Deputy Shop Manager will also be responsible for achieving retail targets by driving sales and delivering excellent customer service to customers.

Responsibilities

• Work with the Shop Manager to maximise profitability by actively encouraging the public to donate goods.
• Efficiently manage the stock room to maintain sufficient stock availability on the shop floor and ensure it is sorted, processed and regularly rotated.
• Price stock in line with the Oxfam pricing guide and ensure high standards of display and merchandising
• Assist the Shop Manager to recruit, train, supervise and plan for the development of the shop team, including sufficient volunteers/placements to ensure adequate cover.
• Ensure administration systems, cash handling and financial activities are in line with Oxfam financial policies and procedures.
• Ensure compliance with all Health & Safety policies and regulations.
• Ensure the shop is utilising all appropriate technology.
• Work with the Shop Manager to ensure the shop is open and operating effectively for minimum of six days per week including bank holidays when required.
• Maintain a high level of customer service both internally and externally.
• Assist the Shop Manager in maintaining high retail standards.
• Ensure the shop maximises appropriate local community networks.

Skills and Qualifications

Essential Skills

• Experience in retail management at supervisor level or above.
• Experience in customer service.
• Experience in merchandising.

Further Information

Work location: Cityside Retail Park, 100-150 York St, Belfast BT15 1JH