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Job description

As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promoting digital channels where possible.

Responsibilities

• To provide a high-quality comprehensive front line customer focussed service, responding to customer requests and queries.
• To provide a right first-time approach to assist in the delivery of key business services, including general housing enquires, antisocial behaviour, repairs reporting and general day to day business enquiries.
• To maintain the day-to-day operation of the Service Centre department, taking ownership of enquiries and ensuring information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our tenants.
• Undertake general administrative duties, this may include, input of customer satisfaction surveys, outbound calling, internal and external mail, system data cleansing, creating purchase orders, financial transactions and payments etc.
• Work with colleagues to ensure the Service Centre is fully resourced within Clanmil’s working hours, including co-ordinating leave and flexi to ensure sufficient cover.

Skills and Qualifications

Essential Skills

• Work with colleagues to ensure the Service Centre is fully resourced within Clanmil’s working hours, including co-ordinating leave and flexi to ensure sufficient cover.
• A minimum of one years’ experience working in a customer services role e.g., a call centre, retail etc.
• Demonstrate proficiency in the use of Microsoft Office applications such as Outlook, Word, Excel, and Power Point.

Desirable Skills

• Previous experience of working in an administrative role.