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Job description

As part of the Leisure Services team contribute to the provision of a quality, safe, customer-focused, value for money service and assist facility users in a professional manner. As the first point of contact for facility user’s duties will include providing information, collecting admission fees and payments, dealing with customer enquires in person, by telephone or email and associated administrative duties. Please see employer website for full job details & person specification.

Responsibilities

• Receive all visitors, deal with telephone enquiries and information requests in efficient manner ensuring a high level of customer care.
• Maintain standards of Health & Safety, including the protection of children and vulnerable adults, through alert supervision and the application of Council policies & procedures.
• Monitor and control members of the public, staff and contractors entering and leaving the building including monitoring CCTV and access control systems.
• Operate a telephone switchboard, staff radio communications system, computerised and manual management/ customer booking systems.

Skills and Qualifications

Essential Skills

• A minimum of 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject.

Further Information

Location: Mid Ulster Sports Arena.