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Job description

Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We are looking for Customer Care Specialist for our Newry office. As a Customer Care Specialist, you will maintain our current customers and support the external salesperson in their role in adding to our customers. Development of existing customer relationships will also be important to make sure that clients use Lektronix for all their spares and repairs needs. As a Customer Care Specialist you will achieve agreed sales targets and ensure that each of the accounts is managed to make sure the potential of the area is reached month after month. You will work side by side with external salespeople: their responsibility is to ensure that the new customers are added and supporting existing customers on a face-to-face basis. You will report to Customer Service Team Leader and based in Newry.

Responsibilities

• Achieve sales targets and manage a geographical area to maximise its sales potential.
• Maintain customer relationships. Maintain relationships across Lektronix' key accounts.
• Satisfy customers with our services and manage their expectation levels. Assess and price all repair and supply jobs, taking into account individual customer's individual needs and future potential.
• Develop and maintain a database of existing and potential customers. Coordinate and follow-up on existing leads initiate contact, create new leads and bring on new customers.
• Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
• Provide regular information to assist management with decision-making, Make recommendations to management on business development activity.
• Assist with after sales queries, investigate customer complaints, and deal with them to the customers' satisfaction.
• Work with our workshops, escalating issues and relating feedback to customers
• Engage other Customer Services personnel, Regional Sales Managers and/or the Commercial Manager in the specific selling/approach for certain customers.
• Provide information to support management of the business to all levels. Identify main issues from information gathered. Act with highest integrity in all areas.

Skills and Qualifications

Essential Skills

• Minimum GCSE Grade C in both English & Mathematics or equivalent

Further Information

You will work mainly on-site, with the flexibility to work in a hybrid arrangement.