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Job description

We are recruiting an organised and customer-focused Administrator to join our response maintenance team.

Responsibilities

• This is a key role within our business, supporting the delivery of response maintenance services on behalf of housing associations, ensuring repair requests are scheduled efficiently and customers receive a high standard of service every time.
• As Administrator, you will be responsible for scheduling maintenance appointments, handling incoming and outgoing telephone calls, liaising with tenants, responding to customer enquiries and maintaining accurate records.
• You will ensure that work is planned effectively and completed within agreed timescales.

Skills and Qualifications

Essential Skills

• Able to demonstrate previous experience within administration and customer service.
• Verbal and written communication skills.
• Capable of managing a busy workload and maintaining accurate records.
• Proficient in Microsoft suite applications and email management.
• Have the ability to work well within a team as well as independently.