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Job description

We are looking for someone to join our team as a Neighbourhood Officer for the Northern Ireland Housing Executive in Magherafelt.

Responsibilities

• Liaising and reporting repairs including visits to elderly or vulnerable tenants to assist in accurate reporting of repairs etc.
• Working with grounds maintenance and office staff in addressing environmental issues
• Developing and maintaining links with local communities and their representatives.
• Undertake ‘scheduled’ and unscheduled’ tasks daily and maintain a daily logbook of all activities
• Assist maintenance staff and tenants
• Monitoring minor instances of nuisance and low level Anti-social behaviour
• Co-operating in community development through liaison with the statutory, voluntary and community sector

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional/Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
• Or have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
• Or can demonstrate three years’ experience in a relevant customer service role or general administrative experience
• Candidates must demonstrate relevant experience in dealing appropriately with customers in a challenging environment
• A full current driving licence and access to a form of transport.

Further Information

As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.