Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

Customer Service Unit Advisor based in the Northern Ireland Housing Executive Newtownards.

Responsibilities

• Customer service queries via telephone and / or at the public counter.
• Accurately diagnose and record repairs for Housing Executive tenants.
• Providing advice and guidance for the public across a comprehensive range of housing services.
• Work in partnership with others to resolve issues.

Skills and Qualifications

Essential Skills

• Have four GCSEs* (Level 2) including English and Maths or equivalent qualification, plus at least one years relevant customer service experience.
• Experience in dealing appropriately with customers in a challenging environment.
• Experience of direct delivery of relevant customer service to the public via telephone or face to face.
• Experience in using a range of computer packages including Word, Excel, and Outlook etc.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.