Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

The Team Leader is an essential part of the management team and will carry out duties necessary for the effective management of staff and office. They will lead, manage and support a team(s) of staff. Team Leaders will be responsible for understanding and improving performance. They may have specific responsibilities for leading and supporting teams of Patch Managers, and front end or case management Housing Advisors. Reporting will be based on existing local management arrangements. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.

Responsibilities

• Contribute to and oversee delivery of high quality services with a clear customer focus.
• Contribute to development and implementation of strategies to resolve local issues.
• Promote and support a proactive tenancy sustainment approach.
• Make eligibility/ineligibility and homeless decisions including those relating to persons from abroad, intimidation and unacceptable behaviour as set out in the Board scheme of delegations.

Skills and Qualifications

Essential Skills

• Have a degree level qualification (level 6) AND have a minimum of 2 years’ relevant experience OR
• Have a Level 5 qualification in Housing AND a minimum of 2 years’ relevant experience OR
• Can demonstrate equivalent continuing professional development or experiential learning AND at least 4 years’ relevant experience.

Further Information

For full list of responsibilities, essential & desirable skills, please see Candidate Information Pack on employer's website by following the Apply Direct button.