---

Job description

As a member of the Inclusive Communities & Resources Team, the post holder will be required to assist the Community Facilities Development Co-Ordinator in the day-to-day running of the community centres, including reception duties, administrative tasks and cash-handling processes. They will also support the development and implementation of the facility-specific Community Centre Development Plan. In addition, the post holder will ensure that user groups are effectively supervised in a safe and well-maintained environment, with rooms set up and cleared in accordance with user requirements. The post holder will also be required to work evenings and weekends on a rota basis to meet the operational needs of the service.

Responsibilities

• Facilitate and process bookings, in accordance with Council policy, and be responsible for inputting bookings, setting up and clearing away rooms based on requirements, providing refreshments, processing payments and recording monitoring information.
• Act as a designated key holder for the centres, open and close the facility and be available to respond to an emergency relating to the centre.
• Maintain a high level of customer care and liaise with customers regularly to research needs and encourage optimum usage of the facility through the centres direct programming.
• Facilitate the booking-out and return process for the community transport vehicles, completing all relevant logs, carrying out basic vehicle condition checks, and reporting any defects or issues to the Facilities Development Co-ordinator.
• Be responsible for carrying out operational checks and H&S reviews, prior to commencement of centre activities, and again at the close of each activity, and assist the Facilities Development Co-ordinator in conducting risk assessments.
• Provide first aid assistance, where required and appropriately trained, while supervising the facility and supporting the safety and wellbeing of users and visitors.
• Carry out cleaning duties, as required, in order to ensure that the appropriate standard of hygiene is maintained both internally and externally.
• Monitor the movement of users within the facility in accordance with security controls and procedures and be responsible for centre evacuation in accordance with the facility fire evacuation procedure.
• Supervise and operate all centre equipment, undertake regular checks and address any immediate issues, report faults and assist the Facilities Development Co-ordinator.
• Maintain financial records and control of cash, in accordance with Council policies, prepare end of shift /day PoS readings and prepare centre lodgements.
• Ensure compliance with Council policies and procedures and operate within the highest standards of personal behaviour, which reflect the core values and behaviours of the organisation.
• Promote equality of opportunity and access in service delivery through the mainstreaming of equality within the Council.
• Ensure the provision of high standards of customer care across all the services and promote the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council.
• The postholder may be required to work across a range of community venues as operational needs require.

Skills and Qualifications

Essential Skills

• 5 GCSE passes at grade A-C, NVQ level 2 or equivalent.
• And a minimum of one year’s employment experience in at least three of the following areas (please see below).
• Working with the public in a customer service-related environment in commercial, community or leisure premises; Admin and recording keeping; Cash handling; Reception duties; Cleaning; Erecting, dismantling and storing equipment.
• Where applicants do not hold the qualifications along with 1 years experience as outlined they must demonstrate a minimum of three years’ experience.

Further Information

37 hours per week 5/7 days includes evenings and weekends.