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Job description

At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering customer service. This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing customer relationships.

Responsibilities

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers.
• Serving trade and retail customers on the counter, supporting with enquiries, orders etc.
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
• Supporting click and collect orders and ensuring customers are served promptly.
• Assisting the sales team with product promotions, handling telephone and electronic queries as required.
• Fully satisfying customer needs in respect of any part orders, returns or queries. Checking customer returns for resale, warranty or surcharge.

Skills and Qualifications

Essential Skills

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments.
• Proactive approach with a focus on customer service and resolving queries effectively.
• Target-driven, with the ability to contribute towards sales and branch performance.
• Able to demonsstrate confidence using IT systems to support order processing, stock management and customer interactions.
• Ability to work flexibly across delivery driving, warehouse operations and counter sales.
• Teamwork skills, with the ability to collaborate effectively in a fast-paced environment.
• Attention to detail, particularly when picking orders and handling customer requests.
• A full UK driving licence (or requirement to drive, if applicable).

Further Information

What we'll offer: Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone. To name a few of our benefits we offer: Opportunity to earn a performance based bonus as part of this role. 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served. Free flu vaccine. Health & wellbeing tools. Free support from pension experts. Life assurance scheme. Discounts from 100’s of household names including Asda, Nike & John Lewis. A suite of financial wellbeing products including advances and savings schemes. Paid time off to volunteer. Training qualifications and career progression opportunities.