---

Job description

Reporting to the Supporter Care Lead, the Supporter Care Administrator will be a key member of the Supporter Care sub-team, within the Fundraising & Supporter Engagement (FASE) Team. The Supporter Care Administrator will be responsible for the effective and efficient delivery of the Supporter Care function for the Belfast office of Christian Aid Ireland and responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging, providing administrative support for all fundraising campaigns and appeals as well as providing excellent donor care.

Responsibilities

• To be the first point of contact for supporters phoning and e-mailing the central line and inboxes, providing excellent supporter care including the resolution of donation related queries, both positive feedback and complaints etc

Skills and Qualifications

Essential Skills

• Proven experience of working in a Customer Services/Supporter Care role.
• Computer, administrative and organisational skills.
• Experience of income processing, banking and cash handling.
• Competency in a range of software.

Desirable Skills

• Previous experience and understanding of Microsoft Dynamics database.
• Experience of working within an international development charity.
• Knowledge of the charity sector across Ireland.
• Commitment to issues affecting the developing world.

Further Information

Location: Unit 2, Bells Bridge Office Park, 100 Ladas Drive, Belfast.

Application Information

For full details of the post and to apply via our recruitment portal, please visit https://jobs.christianaid.org.uk/jobs/vacancy/supporter-care-administrator-5182-belfast/5200/description/