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Job description

Take steps towards a new career today! About us, Working with us is more than just a job. It’s work you can feel proud of! We’re looking for passionate, caring and experienced people to join our Vodafone Inbound Sales team in our Maysfield Office! We are offering a fantastic opportunity to work on behalf of one of the UK’s biggest Telecommunications company Vodafone! Excellent starting salary of £26,520 plus opportunity to earn Bonus which is uncapped average earnings of £716 a month! Role is site based (49 East Bridge Street, Belfast BT1 3NR) Rotational Shift pattern. You will work 40 hours per week between the hours of Monday - Friday 8am-10:15pm & Saturday - Sunday 8am-8pm. As a Vodafone Inbound Sales Advisor, You will be taking inbound calls from customers who are currently within the last 6 months of their contracts. Your role will be to assist with retentions, selling additional products and services as required and you will also deal with brand new customers! What are you waiting for? We are One Team. One Company. One Concentrix Concentrix is an Equal Opportunity Employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Responsibilities

• Handle inbound sales and retention calls from existing Vodafone customers approaching the end of their contract.
• Build rapport with customers to understand their needs and recommend suitable products, services, and contract options.
• Promote and sell mobile, broadband, and other Vodafone products to both existing and new customers.
• Identify opportunities to upsell and cross-sell additional products and services to maximise customer value.
• Deliver a customer experience on every interaction, ensuring customer needs are fully met.
• Meet and exceed sales and retention targets while maintaining high levels of customer satisfaction
• Work towards agreed performance measures including quality scores, customer feedback, sales conversion rates, and upselling targets.
• Accurately update customer records and process account changes using internal systems.
• Ensure all conversations and sales activities are completed in line with company policies, procedures, and regulatory requirements.
• Demonstrate product knowledge and keep up to date with the latest Vodafone offers, promotions, and services.
• Take ownership of customer queries and provide effective solutions to achieve positive outcomes.
• Contribute positively to team performance and support colleagues in achieving business objectives.

Skills and Qualifications

Essential Skills

• Communication and listening skills.
• Confidence in identifying sales opportunities and recommending suitable solutions.
• Computer literacy skills, with the ability to navigate multiple systems efficiently.
• A customer-focused approach for delivering outstanding service.
• Attention to detail and accuracy when updating customer information.
• Ability to work flexible shifts as part of a rotational schedule.
• Clear criminal and credit records.
• Ability to provide reference within last 3 years of employment.
• An ability to work as part of a team.

Further Information

Location - 49 East Bridge Street, Belfast. Benefits of being an Inbound Sales Advisor: Fully training. Fantastic Career Development opportunities and access to our fantastic Concentrix University portal. Exclusive discounts on sim only plans up to 80% for you & up to 4 for family and friends!.. Exclusive discounts on broadband, mobile, TV channels, and more, including. Family & Friends deals" Refer a friend incentive!