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Job description

Full responsibility for running a successful store, managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team. Please see employer website for full job details & person specification.

Responsibilities

• You'll lead by example, creating a culture and working environment for your team, demonstrating our values.
• Full responsibility for running a successful store, managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs.
• Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team.
• Building a strong sales culture in-store, coaching your team to spot every opportunity to add value for the customer, suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and owners
• This isn't about hard-selling. It's about training your team to have conversations that naturally lead to a bigger basket and a better-served customer.
• Ensuring you and your team deliver the highest standards of pet care, with pet welfare always the top priority, and promoting responsible pet ownership.
• Delivering customer service and shopping experience, with strong pet and product knowledge across the team (training given).
• Recruiting, motivating, training and developing your team, reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally.
• Clear communication of key business updates and individual/team objectives.
• Hands-on, not office-based. You'll be out front with your team and customers, helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen.
• Our products can be heavy and retail keeps you on your feet most of the day.

Skills and Qualifications

Essential Skills

• Passion for pets and people, giving customers an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must.
• Previous retail store management experience, with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success.
• Commercially confident on the shop floor, comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact.
• A decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders.
• A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance.
• Commercially aware, able to manage your P&L with a proactive approach.
• Access to/own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed.
• Weekends can be our busiest days so some cover on weekends is required.

Further Information

Bonus potential up to £5k per annum The Benefits: At Jollyes, we’re as passionate about our people as we are about our pets. We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. Competitive salary up to £35,000 p.a. plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures). Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits. Enhanced company pension scheme: Legal & General scheme (EE 5%, ER 7.5%). Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at hundreds of retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development: Ongoing training for career growth. About Jollyes Pets: Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages, and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too.