Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

Northern Ireland Housing Executive is seeking a part-time Admin Scheduler to join its Portadown team. This role will support the smooth day-to-day running of operations by coordinating schedules, managing administrative processes, and ensuring services are delivered efficiently.

Responsibilities

• Work within a small team to deliver a range of services which will include, but is not limited to, the following: Contact tenants by telephone and arrange appointments.
• Schedule or reschedule all appointments to suit tenants and or business needs. Correlate repairs data and track repairs progress against agreed deadlines, following up on any jobs with missed deadlines.
• Build and maintain an understanding of the schedule of rates. Communicate effectively with Tenants, NIHE staff and other statutory bodies.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) PLUS at least one year’s experience providing an administrative service.
• OR Have five GCSEs (Level 2), or equivalent qualification, PLUS at least two years’ experience providing an administrative service.
• OR Can demonstrate three years’ experience providing an administrative service and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training.
• Experience engaging with customers and staff to co-ordinate service delivery.
• Advanced IT proficiency including Excel.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.