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Job description

Readvertised IT, Audio Visual & Digital Communications Technician To provide high-quality ICT, Audio-Visual and Digital Communications support throughout the school, ensuring the effective operation, maintenance and development of information technology and audio-visual systems that support teaching and learning, administration, examinations and school events. The post-holder will work as part of the ICT team, supporting the maintenance, operation and development of the school's ICT and audio-visual infrastructure whilst also supporting the school's digital communications through the maintenance of the school website, social media platforms and production of digital media and publications. For full details, please see school website for application pack, including application form, monitoring form, job description, person specification and guidance notes.

Responsibilities

• ICT Support The post-holder will:
• Provide first and second-line ICT support to staff and pupils, including investigating and resolving technical incidents and service requests.
• Install, configure, maintain and troubleshoot ICT devices, peripherals and associated technologies, including computers, mobile devices, printers, scanners and interactive displays.
• Support Microsoft 365 services including Outlook, Teams, OneDrive and SharePoint.
• Maintain user accounts and permissions in accordance with school procedures.
• Support software deployment, operating system updates and security patching.
• Maintain accurate records of ICT assets, incidents and service requests.
• Assist in maintaining cybersecurity measures and ICT security compliance.
• Support backup and disaster recovery procedures.
• Assist in the administration and support of educational software and management information systems.
• Prepare, deploy and support ICT equipment required for examinations and assessment activities.
• Support the operation of the school's digital canteen ordering system and associated technologies.
• Assist in researching and evaluating technologies that support teaching, learning and administration.
• The post-holder will:
• Assist in maintaining the school's wired and wireless network infrastructure.
• Support network monitoring and fault resolution.
• Assist with internet filtering and safeguarding technologies.
• Liaise with external ICT providers and contractors as required.
• Assist in maintaining cloud-based and on-premise services and systems.
• Audio-Visual and Events Technology Support - The post-holder will:
• Support the maintenance and development of audio-visual systems throughout the school.
• Provide technical support for assemblies, concerts, productions, open evenings, parent events.
• Set up, operate, maintain and troubleshoot audio-visual systems, including PA systems, microphones, projectors, presentation technology, digital signage, video conferencing, live-streaming and stage lighting equipment.
• ICT and Digital Technology Development - The post-holder will:
• Support implementation of the school's Digital Strategy.
• Assist with the testing and implementation of new technologies.
• Provide technical assistance and guidance to staff in the use of audio-visual technologies.
• Maintain inventories and documentation relating to audio-visual equipment.
• Liaise with suppliers and contractors regarding repairs, installations and maintenance.
• Contribute to recommendations regarding the procurement and replacement of AV equipment.
• Assist in monitoring performance and identifying opportunities to improve AV systems.
• Ensure AV equipment complies with health and safety requirements.
• Support initiatives that improve the effectiveness of ICT and AV systems.
• Assist with projects that enhance teaching, learning and communication through technology.
• Digital Communications and Media Support - The post-holder will:
• Maintain and update the school's website and social media platforms.
• Produce and distribute newsletters, digital communications and promotional materials.
• Capture and create digital content, including photography and video, to promote school activities and achievements.
• Support digital signage and ensure the school's visual identity is presented consistently across digital platforms.
• Ensure all digital communications comply with safeguarding, copyright and data protection requirements.
• Training and User Support - The post-holder will:
• Provide technical guidance and support to staff and pupils.
• Deliver basic training on ICT and AV systems where required.
• Produce user guides and technical documentation.
• Promote effective and innovative use of technology throughout the school.
• Safeguarding, Data Protection and Compliance - The post-holder will:
• Comply with all safeguarding and child protection procedures.
• Support compliance with Data Protection legislation and GDPR.
• Adhere to ICT, cybersecurity and acceptable-use policies.
• Follow safe working practices and health and safety procedures.
• Participate in safeguarding and professional development training.
• General Responsibilities - The post-holder will:
• Work collaboratively with teaching and support staff.
• Attend relevant training and development activities.

Skills and Qualifications

Essential Skills

• Qualifications, Attainments:
• 5 GCSEs (or equivalent) including English Language and Mathematics at Grade C or above.
• A Level 3 qualification or higher in Information Technology, Computing or a related discipline, or equivalent relevant experience.
• Experience, Knowledge:
• At least 2 years' relevant experience providing ICT technical support, including the support of Microsoft Windows, Microsoft 365 (Outlook, Teams, OneDrive and Sharepoint), hardware, software and networked environments.
• Experience supporting networked environments including wired and wireless technologies.
• Experience supporting audio-visual technologies including PA systems, projectors, presentation equipment and video conferencing solutions.
• Experience providing technical support for events, presentations, productions or similar activities.
• Experience maintaining technical records and inventories, website content and updating social media and digital communication platforms.
• Knowledge of Microsoft Windows operating systems and Microsoft 365 technologies.
• Knowledge of audio-visual technologies and sound reinforcement systems.
• Understanding of networking fundamentals including wired and wireless technologies.
• Cybersecurity, data protection and information security principles.
• Skills:
• Ability to communicate effectively with technical/non-technical users.
• Ability to work independently and work collaboratively as part of a team.
• Ability to produce digital content for websites, newsletters and social media platforms.
• Ability to use photography, video and multimedia technologies to support school communications.
• Excellent troubleshooting, diagnostic and problem-solving skills.
• Ability to operate, configure and troubleshoot professional audio equipment.
• Ability to provide technical support for school events, productions and presentations.
• Organisational skills with the ability to prioritise competing demands.
• Analytical and investigative skills.
• Customer service skills.
• Ability to maintain confidentiality, exercise discretion and exercise sound judgement.
• Ability to support the technical requirements of school events and productions.
• Ability to use audio-visual equipment to capture, record and stream events.
• Personal Qualities:
• A proactive and solution-focused approach.
• Flexibility and adaptability.
• Commitment to continuous professional development.
• Commitment to safeguarding and promoting the welfare of children and young people.
• Commitment to supporting the ethos and values of the school.
• Able to demonstrate professionalism and integrity.
• Willingness and ability to work occasional evenings and additional hours to support school events and operational requirements.

Desirable Skills

• Experience, Knowledge:
• Experience working within a post-primary school environment.
• Experience supporting live productions, theatre technology or performance venues.
• Experience supporting live-streaming and digital media technologies.
• Experience maintaining digital signage and display technologies.
• Experience of C2K Management System and cloud-based device management.
• Experience supporting Apple and ChromeOS devices.
• Relevant professional certifications such as CompTIA A Plus, NetworkPlus, Microsoft certifications or recognised AV qualifications.
• Experience in photography, video production, digital media creation.
• Experience producing newsletters or publications.
• Experience maintaining website content using a content management system (CMS).

Further Information

Please click Apply Direct and go to the vacancies section. Please see school website www.thornhillcollege.org.uk for application pack to include: job advert, application and monitoring form, job description, person specification and guidance notes. Closing date 12 noon on Monday 16 November 2026. Applications and monitoring form to be returned electronically to: tghornhilposts144@c2ken.net. NB: 20 November/provisional interview date for those candidates shortlisted. Salary details stated above are full time equivalent. This post is term-time (185 days) and salary is pro rata. The criteria in the Person Specification under Qualifications/Attainments and Experience/Knowledge constitute the shortlisting criteria. The remaining criteria under Skills and Personal Qualities will be assessed at interview. Shortlisting Statement The Board of Governors reserves the right to enhance the criteria for shortlisting purposes should this be necessary to facilitate the selection process. Evidence may be drawn from the application form and any other part of the selection process.