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Job description

The role holder will be at the forefront of delivering essential administrative support services within policing. The Administrative Support Officer role requires flexibility and dedication as you will handle a diverse array of tasks tailored to the specific needs of your assigned department. From document management to scheduling and customer service, you will play a vital role in ensuring the seamless operation of administrative services, making the position both challenging and fulfilling.

Responsibilities

• Maintaining relevant recording systems and databases, including searching and interrogating those systems to produce information to assist decision makers.
• Dealing professionally with telephone, written and electronic queries from internal and external customers, including the public.
• Referring complex telephone/written queries to an appropriate manager.
• Preparing paperwork for checking by a manager and carrying out initial checks in a timely and comprehensive manner.
• Proof reading and amending documents as required, ensuring accuracy.
• Taking notes/minutes of meetings, as required.
• Handling and communicating data in accordance with departmental policies and GDPR.
• Maintaining continued professional development through self-assessment and attending training courses, as agreed with your line manager.

Skills and Qualifications

Essential Skills

• Communication skills to cover a diverse range of people.
• Problem solving and/or multi-tasking skills.
• Demonstrable proof they have worked effectively in a team environment.
• The successful candidate must have access to a form of transport, which will enable them to fulfil the responsibilities of the job in full.
• IT literate specifically in the use of the Microsoft Office suite (including MS Word, MS PowerPoint, MS Excel and MS Outlook)

Further Information

Appointment will be dependent on the individual satisfying the vetting requirements for the post which will vary according to the work area appointed to. Please note that for all appointments there is a minimum requirement to have a three year checkable history immediately preceding the submission of a vetting questionnaire. Shortlisting will be carried out based on essential criteria. Successful applicants will be retained on a merit list for future opportunities arising. We would encourage you to check the spam within your email system for any relevant correspondence. The main duties and responsibilities reflect the main elements of those associated with this position. It is not intended to be exclusive or exhaustive. Selection Methodology PSNI uses the Competency and Values Framework (CVF) which sets out nationally recognised behaviours and values to support all policing professionals. You will be assessed against the values and at the competencies level as indicated below. Further guidance and, information about the Competency and Values Framework (CVF) is available here on our website. Please use the 2024 CVF for this role. Applicants meeting the eligibility criteria and essential skills and experience will be required to demonstrate their experience for the following criteria: Psychometric Testing Checking and Accuracy Numerical Information Competency and Values Based Assessment Values Public Service Competencies - Level 1 We are Emotionally Aware We Analyse Critically We Collaborate