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Job description

Our client, Greiner Packaging, one of the most successful packaging companies established in the UK, are seeking customer service & internal sales executive to join their operations in Dungannon.

Responsibilities

• This job description should not be regarded as conclusive or definitive. These are guidelines within which the individual’s jobholder works. This may alter as the Company’s strategic direction changes.
• Follow customer service department standard operating procedures.
• Liaise with customers as nominated.
• Receive orders from customers, enter them into SAP order books, review availability of inventory and send out delivery confirmation acknowledgements.
• Manage open orders, answering queries and transport issues.
• Encourage customers to get Call Off Orders in on time.
• Manage stock, aged, aging, excess, part pallets, no demand, returns and schedules as required for customers.
• Liaise with customers to handle any invoice queries / overdue receivables / complaints and credits.
• Liaise between Customer Services & Graphics Manager / Production Planners / Purchasing / Logistics and customers to advise them of any amendments and delays in their order requirements.
• Release compliant account orders for dispatch and invoice as per system processing as required.
• Process and invoice special deliveries as required once approved by Customer Service & Internal Sales Manager, covering costs where possible.
• Maintain up to date contract price lists files for each customer, input into SAP and update at the point of price taking effect, all contract orders and call off orders.
• Maintain customer master data and contacts, customer information records, including credit applications and new customer set up to the highest standard.
• Visit customers as necessary for review meetings and administrative matters.
• Advise customers of holiday closures and shutdowns.
• Use standard premium pricing model for under minimum order quantity orders to support GPUK contribution and margin profitability.
• Source new sales opportunities through inbound leads follow-up and outbound cold calls and / or emails.
• Deliver sales growth outside of forecast of existing products and existing internal sales customers.
• Inform and update CRM of activities relating to their area and forward copies of relevant communications to Sales Team if applicable or Internal Sales Leader.
• Develop new markets and NPD, assess ability to covert to portfolio within GPUK and / or GPI.
• Contact existing and current customers on a regular basis ensuring we retain all existing business and bringing further opportunities for other products respecting margin expectations set by GPUK Sales Director, but with flexibility available.
• Expand our contacts with current and new companies within CRM.
• Create a pipeline of leads for new Business, channel partners to build pipeline and close deals, within CRM.
• Research accounts, identify key players and generate interest.
• Use CRM system to organise, automate, and synchronize internal sales, marketing, customer service, and technical support activity.
• Professional management of the full sales cycle, and positive representation of the Greiner Packaging Proposition within the marketplace at all times.
• Visit customers, potential customers and relevant trade shows, exhibitions and other networking events, within UK & Ireland with support from GPUK Sales Team.

Skills and Qualifications

Essential Skills

• Ability to build and maintain internal and external relationships.
• A minimum of 6 month’s experience in a role with administrative related tasks.
• PC Literate.
• Written and verbal communication skills.
• Commercial awareness and customer focus.
• Problem solving and query handling.
• Accuracy and quality of work with strong attention to detail.
• Time Management and prioritisation skills.

Desirable Skills

• Minimum of a C grade in at least 5 GCSEs, including English Language and Maths (or equivalent).
• Work experience in a relevant and up to date role which involves administration and dealing with business customers / sales / clients.
• Previous work experience in a food or a food packaging environment.
• Previous experience of using SAP.
• Export sales/customer services experience.
• Internal sales experience.

Further Information

This customer service & internal sales executive position is in Dungannon Northern Ireland. If you are interested in this role, please forward your CV through to Lucyna.ganczorz@industrialtemps.com.