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Job description

Hello, we are Woven and our dedication and focus on homes, lives and communities is evident in everything we do, in the service we deliver to our tenants, service users and the communities in which we serve. We are currently looking for a housing professional, someone to deliver a comprehensive, customer focused housing management service that supports sustainable tenancies, strong communities, and excellent customer outcomes. Our Housing Officers manage a designated patch of properties, ensuring effective tenancy management, rent collection, lettings, estate management, and the resolution of tenancy issues, while working collaboratively with customers, colleagues, and partner agencies to provide safe, inclusive, and thriving communities in line with our values and regulatory requirements.

Responsibilities

• Provide a comprehensive housing management service.
• Manage tenancy issues and breaches of tenancy conditions, including anti-social behaviour, neighbour disputes and other complex cases, gathering evidence and attending court proceedings where required.
• Identify and respond appropriately to safeguarding concerns, vulnerability, support needs and risk factors, making referrals and working with appropriate agencies to support tenancy sustainment.
• Allocate properties in line with policies and procedures, ensuring efficient lettings and minimising void loss.
• Undertake estate management activities including inspections, monitoring environmental standards, contractor performance, health and safety compliance, and service delivery.
• Supervise Community Assistants providing services to tenants and residents at schemes.
• Sign up new tenants, provide information to applicants and undertake accompanied viewings.
• Support community development, tenant involvement and initiatives that promote social inclusion, wellbeing and community cohesion.
• Ensure compliance with relevant legislation, regulatory standards, organisational policies and health and safety requirements.
• Manage the rent arrears process, including current and former tenant arrears, service charge accounts and tenant responsibility repairs accounts.
• Investigate and report alleged or suspected tenancy fraud cases.
• Liaise with Maintenance staff, inspect properties and raise maintenance requests.
• Liaise with Development staff on new schemes and attend site meetings as required.
• Maintain detailed knowledge of benefit, housing and other relevant legislation.
• Support and encourage service improvements for tenants, residents and local communities.
• Assist with training, recruitment and induction of staff.
• The full Job Description is available within the Candidate Information Booklet.

Skills and Qualifications

Essential Skills

• Hold a Level 4 qualification or above in Housing Management and one years relevant experience of working in a housing management environment.
• Or hold a Level 3 qualification or above in Housing Management and two years relevant experience of working in a housing management environment.
• Or have three years relevant experience of working in a housing management environment.
• Relevant experience must include voids, allocations, Debt recovery and dealing with anti-social behaviour.
• Experience in the proficient use of Microsoft Office applications, including Outlook, Word and Excel.
• Experience working with internal and external stakeholders and customers in a confidential and professional manner.
• Experience using a Housing Management computerised management information system to input, retrieve and analyse data and generate reports.
• Hold a current full, (preferably) clean driving licence that allows driving in the UK, with use of a private vehicle for business use or, in the case of disability, be able to demonstrate how the mobility requirements of the position will be met.
• Full details of all essential selection criteria are listed in the Candidate Information Booklet.

Further Information

For full details of the job requirements, our rewards and values and to apply go to woven.getgotjobs.co.uk Completed application forms should be returned by 12:00 noon on Monday, 23 November 2026. We’re passionate about the work we do, the difference we make within the communities in which we work and the potential impact we can make on society. We are always looking for people who share that passion and who want to make a meaningful difference. A career in social housing can, at times be a challenging one but the rewards outweigh any difficulties and challenges along the way. Every department and every team member has the potential to make a real difference. Our benefits to you include: Generous employer pension contribution of 15.5 percent for 2026-27. Salaries are reviewed annually and increased in accordance with our Remuneration Policy. Up to 28 days annual leave with 12 customary holidays per annum. Private Medical Insurance. Health Cashback Plan. Flexi time. Hybrid working (3 days office; 2 days at home). 24-7 Counselling Service. And a range of other excellent work and family friendly policies.